TERMS & CONDITIONSTERMS & CONDITIONS

Booking method:

Credit Card, Revolut

Cancellation Policy:

  • Full refund if at least 30 days prior to the check-in.
  • Half refund if at least 15 days prior to the check-in.
  • No refund if cancelled afterwards.

Check-in:

from 1pm onwards

Check-out:

until 11am sharp

Early Check-in or Late Check-out:

Bounce App

Property Rules:

We do not welcome: Parties of any kind, smoking, illegal substances, drugs, weapons, pets.

Visitors:

Additional guests inside the room are not allowed. Nevertheless, there can be visitors paying an extra fee of 15€/night and shouldn't overlap other visitors at the same time. Notify and reserve the dates.

The rooms are intended to be for one person only, unless allowed by the advertisement.

Penalty:

If the tenant does not follow the rules of the house and Street Lobby receives complaints from the neighbors, police or others then he/she will be warned. If it persists, he/she will be debited a penalty of 30€ from the deposit each time the situation happens. Extreme and unethical behavior from the tenant could be enough motive to cancel the contract, giving a maximum tolerance of 5 days to pack and organize the departure.

When the penalty to be deducted from the deposit is above 30%, the tenant will be asked to make the payment of the due amount together with the following monthly fee.

Shared items:

When booking a room, the kitchen, toilet and cleaning products, such as soap and toilet paper, are shared and provided by Street Lobby. Unless agreed with your flatmates, food, cleaning and hygiene products are not shared.

Health and Safety:

The tenant should have health insurance or be eligible to use the national health service.

Local/Legal Requirements:

Service provided under the Decree Law No. 128/2014, of August 29, which determines the legal terms for local lodging in Portugal. We provide temporary lodging services, and it is not considered a hotel. Due to this law, it is required from the guest to pay a tourist fee which is 2€/night, until 7 nights to the city Council.